(hereinafter: the GTC)

Details of the Service Provider

Company name: Connectini Telemetria Kft.

Registered seat: 1138 Budapest, Népfürdő u. 22. Duna Tower 15.em.

Tax number: 32485918-2-41 / HU32485918

Company registration number: Cg. 01-09-426701

E-mail: hello@connectini.com
Phone: +36 (1) 7001336

hereinafter: the “Service Provider” or “Connectini”.

These GTC set out the rights and obligations of the Customer (hereinafter: “Customer”, “User” or “End User”) using the electronic services provided by the Service Provider through the Connectini application, the connectini.com website and its country-specific subpages (the Service Provider and the Customer hereinafter jointly: the Parties).

The current version of the GTC and its earlier versions are published at https://connectini.com/terms/, while the current and earlier versions of our Privacy Notice are available at https://connectini.com/privacy/.

Structure of the contract

In our General Terms and Conditions we first list the special conditions applicable to certain groups of our customers, and the general conditions follow from the chapter “Basic provisions” onwards. Our Terms address separately our End Users (Customers who drive cars, direct buyers, persons monitoring a vehicle, or natural persons using the car of a corporate Customer), our Partners (resellers, car dealerships) and Service Shops (repair shops invited by our Customers or registered on their own, or other legal and natural persons entrusted by Customers with remote monitoring). Depending on the nature of the use, a user with access to the system may belong to several groups at the same time, and their rights and obligations arise accordingly.

The contract is concluded by implied conduct (Section 6:4(2) of the Hungarian Civil Code). The contract is created both by the purchase discussion/data disclosure at the dealer and, in particular, by registration carried out independently or entrusted to the dealer or another acting person. Non-payment of the consideration for the service does not mean that the contract has not been concluded. Our registered users may delete their personal data at any time in the Settings menu after their subscription has expired or upon cancelling it.

Technological definition of the Service

Connectini is a subscription-based online Software as a Service (SaaS) that remotely monitors vehicle data in real time and analyses it retrospectively. A device connected to the car’s OBDII port transmits the data of its fault code reader, status reader, GPS and gyroscope to our databases over its own internet connection. The web services and the application produce the Service by writing, reading, analysing and filtering this data. In order to provide the Service, the Service Provider carries out server operation, data management and software operation, and supplies a hardware device. The applications can be downloaded by clicking the Apple/Google links at the bottom of the https://connectini.com website.

1. The Connectini service is available in the following countries (hereinafter: Service Area):

• HU – on 2G networks (expected until December 2025, depending on the mobile operators)

• HU – on 4G networks

2. The SIM card provided with the service enables roaming in the following regions:

• EU – on 2G networks (in those countries where 2G service is available; exception e.g.: Switzerland)

• EU – on 4G networks

• WORLD: coverage of the SIM cards outside the EU is not part of our offering, but under identical roaming conditions they currently work outside the EU in Turkey, North and South America, Australia, most of Asia, roughly half of the Middle Eastern countries, and in 10–20 of the coastal countries of Africa in the North, the centre and the South-East.

3. If there is no network service, your data is still not lost. Connectini 2G and Connectini 4G devices are able to store data for more than a month, and once network coverage is available again they transmit it to our servers.

4. With some car manufacturers it happens that, if any device is connected to the OBDII port, the car blocks the remote data access of the brand service. This is the normal operation of the given car model, not a malfunction. After the device is removed, the data connection of the brand service is automatically restored. Please note that some car manufacturers may attach warranty (guarantee) conditions to the use of devices connected to the OBD port: this is governed by the point “Manufacturer’s warranty (guarantee) and the use of the OBD device”.

Limitations of the Service

1. The Connectini 2G and 4G devices, i.e. our OBDII-based (“pluggable by anyone”) devices, only read the CAN bus data and do not write back to the CAN; therefore they are deliberately, and in the interest of our Customers’ safety, unsuitable for clearing the fault memory, for programming the car or for controlling it. By contrast, if devices with a CAN connection rather than OBDII (“requiring automotive electrical installation”) become available, those do write to the CAN bus, and we expressly advertise them as capable of taking part in control functions (e.g. door opening, immobiliser, window sensor) for the customer segment that requires this. If the control function breaches a warranty or leasing contract concerning the Customer’s car with a third party, we ask our Customers to exercise care; Connectini is not liable for the breach of contracts concluded by Customers with others and not known to us. The fact that the Connectini 2G and 4G devices do not write to the CAN bus is certified by a TÜV certificate.

2. Fitting an OBD port has been mandatory for every new car sold in the United States since 1996 and in the European Union since 2001. The range of data provided through the port varies by manufacturer, model and year of manufacture. While the range of DTC fault codes runs into the thousands and every car is able to report roughly 5,000 standardised fault codes, whether a given car outputs the even larger set of manufacturer-specific fault codes known to us depends on the model. The Service Provider always endeavours to attach the manufacturer-specific fault code interpretation as well, based on its data. The range of status data (PID) is on average about 40 items, but typically 25 for older models, while for newer models and electric cars it may exceed 60 items. If the car does not provide accurate information on some useful status, the Service Provider endeavours to serve those using other algorithms – including values calculated from user input and mathematical methods – in order to improve the user experience and monitoring control.

3. The Service Provider provides its own hardware devices exclusively where a subscription fee exceeding the monthly fee (typically annual) has already been paid, and upon termination/expiry it claims the return of the hardware device. The Customer may use the Device only as intended, meaning that it may not pair or connect it to any other equipment that is not covered by the description of the Service and that may cause damage to it or to the predictability of its operation, including passive devices producing a different cable length, different current and voltage, and in particular active devices, devices operating on other protocols, OBD connectors outside vehicles, or use of the Device in combination with other OBD/CAN devices (e.g. on a splitter or Y-cable). The Service Provider and its parent, affiliated and subsidiary companies and suppliers cannot be held liable for any claim, damage, loss or cost (including legal costs) arising from such non-intended use.

4. We designed the Connectini service so that it requires neither a smartphone Bluetooth connection nor the presence of the user in the car for the monitoring of the car to take place. Accordingly, we equipped it with its own SIM card and its own data connection, which we provide as part of the Service. This means we may connect through a different operator at every login, so that we try to connect to the operator available according to foreign roaming considerations or domestic coverage from the Customer’s point of view. At the same time, together with our customers we are exposed to the availability and technological decisions of those very operators. We cannot influence changes and outages in these, but we store the data packets for most of the period of coverage loss, and once the connection is restored the Connectini Device transmits them subsequently. Such an outage is generally rare and unnoticeable, but it may occur in certain countries, during certain technology changes, as well as in places that can generally be expected to restrict radio signals, such as certain underground garages, certain building types and metal meshes acting as a Faraday cage. We also have to accept the limitations of how the GPS network works: in open terrain there is usually line of sight to 15 satellites, and 4–5 satellites are enough for accurate location and altitude data, but in shaded locations their number may fall below this, and indoors GPS service is no more accurate with Connectini than anywhere else. In addition, due to the shape of the Earth, one degree expressed in kilometres means something different near the equator than beyond the tropics.

5. Manufacturer’s warranty (guarantee) and the use of the OBD device. The Connectini 2G and 4G devices connect to the car’s OBDII port, only read the CAN bus data and do not write to the CAN bus; this is confirmed by a TÜV certificate. The Service Provider, however, has no influence over the individual stipulations of car manufacturers. Therefore, before connecting (plugging in) the Device, the Customer is obliged to find out whether the vehicle’s manufacturer, importer, brand dealership or lessor prescribes loss of guarantee, a limitation of the warranty or guarantee, or any other condition in the event that devices are connected to the OBD port, and is obliged to act accordingly. If the car manufacturer imposes conditions on the warranty, compliance with those conditions – including the use of the hardware (Device) provided as part of the Service and of the extension cable – is the Customer’s responsibility.

Neither Connectini Telemetria Kft., nor its subsidiaries and parent companies, nor its contributing partners (installer, reseller, selling service shop, wholesaler, distributor, software provider, manufacturer) can be held liable in connection with such loss of guarantee, with the limitation or refusal of the warranty or guarantee, or with any claim, damage, loss or cost (including legal costs) arising therefrom. The same applies where the vehicle manufacturer restricts the remote data access of the brand service during or because of the use of the OBD connector. By taking over and connecting the Device, the Customer acknowledges that it has read and accepted the provisions of this point.

Special conditions for End Users

1. We interpret as End User: each of our Customers, including our Partners and Service Shops, in particular their employees, and any natural and legal person who operates a car and whose personal data, car data or behaviour is shared through the system.

2. After the first year expires, there is an option to commit to a further year at the monthly fee in force when the contract entered into effect. This process is automatic: upon the lump-sum payment for the first year, the Connectini system also offers the monthly fee for the second year, which is also set up but only activates after the first year has expired. This ensures that any price increase will not apply to you in year 2. The second-year service can be cancelled at any time, both before it starts and while it is running.

3. In the event of withdrawal, you may return the Extension cable by post at your own cost within 30 days of the purchase to Connectini Telemetria Kft., or hand it in personally during working hours (1138 Budapest, Népfürdő utca 22. B. ép. 15. em.). If the cable and the 2 connectors on it are undamaged and in a condition suitable for use in line with their function, you are entitled to a refund of the purchase price of the cable, except where Connectini provided the cable free of charge with the service, since in that case the cable is Connectini’s property and the user receives it for use only.

4. Ownership of devices distributed under the AuMo brand name passes from the Service Provider to the party who can evidence this with an invoice. In the case of devices distributed under the Connectini brand name, however, the Service Provider does not sell the OBDII devices but the subscription service, and provides the device as necessary equipment; therefore in this case the Connectini 2G and 4G devices remain the property of the Service Provider. After the subscription expires, it is the Customer’s responsibility to return the Connectini-branded devices to Connectini Telemetria Kft. (1138 Budapest, Népfürdő utca 22. B. ép. 15. em.). If the device fails or is destroyed due to non-intended use or an accident, the Service Provider may claim its value by way of an invoice.

5. If third-party 2G network coverage ceases within the Connectini Service Area, the Connectini service does not thereby terminate. Where the mobile network becomes unreachable for the 2G Service due to a change in the third party and the technological environment, the Customer may not claim compensation, not even for a Service period that has not yet expired. However, if a further one-year Service is paid for in a lump sum, the Service Provider provides a Connectini 4G device at a subscription fee discounted relative to the prevailing list price.

6. You can give access to your car free of charge to your favourite service shop/mechanic if they register in the Connectini system. Registration and access to the fault codes are likewise free of charge for service shops/service professionals. Apart from the fault codes, the associated PID/engine status data, alert and accident data and the VIN/registration data, the Service Shop has no access to other usage data (especially NOT locations and driving behaviour score). This option follows the availability of service shop registration from time to time: service shop registration takes place exclusively under the conditions of the automonitor.pro (AuMo) product variant, and open service shop registration as well as service shop support provided on the connectini.com interface will start in the autumn of 2027 at the earliest – see the chapter “Special conditions for Service Shops”.

7. The fault codes are rated by the service professional you have asked: red (immediate service visit), yellow (not urgent, but booking an appointment is recommended), green (the fault does not require immediate attention). The red-yellow-green rating of any DTC code in the system originates not from Connectini but from the registered service shops. To identify the risks precisely, contact your service shop; the precise determination/identification of faults and their repair is carried out exclusively by the service shop/professional you have engaged. Connectini in no way shares in the cost of the repair, nor does it take part in the servicing process. If no registered service shop is assigned to the Customer, or if service shop registration is restricted as set out above, the fault codes are displayed without a rating. The absence of a rating does not mean that the fault code requires no attention, and it cannot be attributed to the Service Provider.

8. If the Service was activated at the time of purchasing a car, at a dealership, the Dealership also has access for 365 days to any fault codes that may appear, the associated PID/engine status data, the VIN/registration number, the content of the Connectini Certificate from time to time, and the personal data you provided to them during the sale and purchase. The dealership’s access to data also ceases upon the resale of the car within the 365 days. It is the Customer’s own interest and duty to indicate the fact of resale in the system using the Delete vehicle function and by stating the reason for deletion. The Customer acknowledges that the Partner/Dealer may share with us the data of the car offered for sale, and the name, e-mail address and billing data dictated during the setup of Connectini at the time of purchase.

9. Upon the sale of the car and the handover of the device, the Service may be transferred free of charge to the new operator for the validity period of the Service already paid for. Upon handover and the registration of the new user, this contract is also concluded with the new operator as Customer.

10. All anonymously stored data is the property of Connectini. From the data analysed during the Service period, the Service Provider stores anonymously the VIN, the odometer reading, the number of kilometres travelled, the DTC codes, the PID statuses of the Device, the vehicle and its components, the battery states of hybrid and electric cars, alerts and data on distances travelled with a cold engine; it may also share these with third parties in anonymous form, and may use the full range of data resulting from the use of the car for research and development purposes.

11. Connectini pays particular attention to the protection of personal data and to the enforcement of the Customer’s related rights. Of our UI, API and Realtime databases, we store personal data only in the UI database (linked to the user interface and the application). Location and technical statuses are stored in the API database, which contains no personal data, so that any unauthorised parties cannot identify the operator. Upon expiry or termination of the subscription, the Customer may request the deletion of their personal data. In that case we delete the link between the UI and API databases and all location-related data, and on request we also close the user account. The law prescribes the retention of certain contractual and accounting data for 5 years; to this end, a few items of the Customer’s data are retained in the form of contract headers and invoice headers for the prescribed period, not for business purposes but in order to comply with legislation.

Special conditions for Partners

1. We interpret as Partner: each of our resellers, including Dealers, Service Shops, promotional collaborators and strategic partners, their employees, and any natural and legal person who takes part in delivering the Service or related products to Customers and registers for that purpose. Partners may at the same time be Customers and operators; in that capacity we also count on them to become familiar with and follow the special conditions, rights and undertakings applicable to End Users.

2. The Partner is entitled to take over consignment stock from the Service Provider (Connectini mobile devices and supplementary communication devices). Their value must be paid by bank card upon activation of the Service with the Customer. The Partner/Dealer is obliged to look after the devices handed over on consignment with the diligence expected of a prudent manager. In the event of theft, damage or destruction, it has an obligation to compensate for the devices handed over. The Partner status is independent of whether registration took place through Connectini’s involvement or independently.

3. It is expressly a feature of the cooperation that Connectini automatically replenishes the consignment stock even without a separate request from the Partner (sends further devices for commission sale) when it detects that the previous stock is running down. In respect of these, both the Service Provider and the Partner owe the same accounting as if they had been taken over in person. The Parties entrust the record-keeping of the consignment stock to Connectini (“list of deployed devices”); in a disputed case they accept the fact of receipt according to the delivery report of the parcel service/courier. Accounting means the revenue corresponding to the published service price from time to time received from the device provided with the service sold; the return of the device to Connectini; or payment of its value. Connectini is obliged to issue either an invoice or a receipt for every incoming payment qualifying as a sale, either in advance or subsequently, according to the preference of the Customer/Partner.

4. The Partner/Dealer indicates to the Service Provider on a monthly basis – or weekly, where justified – the stock requirement it has assessed as accurately as possible. Connectini may at any time reallocate devices from unjustifiably large, possibly accumulated consignment stock to another of its Partners. If the car dealership no longer wishes to be a Connectini partner, it must return the unused Connectini devices held by it at its own cost, by post, by courier or in person, to Connectini Telemetria Kft. (1138 Budapest, Népfürdő utca 22. B. ép. 15. em.).

5. Connectini and the Partner inform each other in the well-understood interest of the cooperation. Connectini informs the Partner electronically or through its staff about product advantages, statistics, market information, arguments in favour of the product, the availability of communication materials, and the details of the sales process. The Partner uses the advertising and marketing materials made available to it as agreed and in a coordinated manner, and reports customer observations, thereby assisting continuous product development and the ongoing increase of customer satisfaction.

6. The Partner takes part in the activation of the subscription and assists our Customers with registration and with pairing/plugging in the device. The Partner acknowledges that the device is not suitable for testing several vehicles one after another. The Partner has access to the shared data for 365 days, or until the device is unplugged. During the first 6 months we restrict the re-plugging options of operators who purchased at the dealer, however, access to the data may also cease within 12 and 6 months if the car is sold on. The Partner’s shared access does not extend to location information and routes or to the driving score: the express intention is to provide access to the DTC fault codes, their technical (PID/freeze frame) environment, the VIN, the registration number and the content of the Connectini Certificate.

7. The precise provisions on relocation of the device can be found in the following chapters.

Special conditions for Service Shops

1. We interpret as Service Shop: repair shops invited by our Customers or registered on their own, or other legal and natural persons entrusted by Customers with remote monitoring. Service Shops are at the same time Partners and End Users, and therefore we also count on them to become familiar with and follow the special conditions, rights and undertakings applicable to those groups.

2. The Service Shop becomes selectable by new customers and by existing customers through free registration, and does not have to pay a system usage fee either. The Service Shop status is independent of whether registration took place at a Customer’s invitation or independently. Service shop registration is currently restricted: the Service Provider provides it exclusively under the conditions of the automonitor.pro (AuMo) product variant. The Service Shop acknowledges that the launch of open service shop registration (which anyone may initiate) and of service shop support provided on the connectini.com interface is the autumn of 2027 at the earliest; until that date the Service Provider has no obligation either to accept open registrations or to provide service shop support on connectini.com, and no claim may be enforced against the Service Provider on that basis.

3. The Customer may invite its own service shop, considered trustworthy by it, into the system by name and e-mail address. The notification sent about this qualifies as communication coming from the Customer. This imposes no obligation whatsoever on the Service Shop, and it is not obliged to accept it. With Service Shops, the GTC enter into force upon acceptance of the invitation and at the start of registration. The Service Provider presumes that when issuing invitations Customers invite businesses and not private individuals.

4. The remote monitoring function and data sharing only activate after the Service Shop’s registration has been completed.

5. The Service Shop undertakes that in the event of an alert (if a new fault code appears at one of its customers) it will review the fault codes within 24 hours on the interface provided by Connectini for this purpose and send feedback through the system: red (immediate service visit), yellow (not urgent, but booking an appointment is recommended), green (the fault does not require immediate attention). The service shop rates the fault codes to the best of its knowledge. Connectini does not check, does not override and does not treat as its own responsibility the Service Shops’ feedback concerning fault codes; it respects their judgement, their expertise and the trust their customers place in them. This is the Service Shop’s own undertaking towards its Customer; the Service Provider is not liable for its performance, and it does not count towards the service levels (SLA) applicable to the Service Provider.

6. In its capacity as a partner, the Service Shop takes part, where possible, in the activation of the subscription and assists our Customers with registration and with pairing/plugging in the device, forwards customer feedback to Connectini, recommends the service among its existing customers as well and, on request, helps operators become familiar with the features and functions of the device. It is our common interest to keep the vehicle in a safe condition, to preserve its technical condition for as long as possible, and – knowing the fault indications – to prevent time- and parts-intensive repairs by means of less costly ones.

7. Storing the data of interested service shops. The Service Provider is entitled to store the registration and contact data (company name, name of the contact person, e-mail address, telephone number, site) of interested service shops and of service shops invited by Customers, and to notify those service shops of the launch of the broader service or of open service shop registration. The Service Shop may unsubscribe from such notification at any time and may request the deletion of its data at hello@connectini.com. Storing the data does not in itself create any entitlement to use the Service, and does not create an obligation on the part of the Service Provider to provide services.

8. If the Service Shop accesses the Service through a Partner (e.g. a service network, a wholesaler or a fleet operator), access, support and fault reporting take place through the Partner. In such a case the Service Provider is liable for the service levels towards the Partner in accordance with the separate agreement (SLA) concluded with the Partner.

Special conditions for AuMo users

1. The Service Provider operates the Auto Monitor Pro service at automonitor.pro and aumo.hu, aumo.me within the framework of the Connectini service.

2. AuMo users are also End Users, and Service Shops using AuMo are at the same time Partners and End Users; therefore we also count on them to become familiar with and follow the special conditions, rights and undertakings applicable to those groups.

3. AuMo has been designed specifically for service shops, service networks and fleet operators (hereinafter: Partner) and their customers. Unlike with Connectini devices, here the place of acquisition of the device is directly the Partner. The hardware is purchased by the Partner through our reseller and is installed in its customer’s vehicles either free of charge or resold. Monitoring only starts once both the hardware and the software (service fee) have been paid for.

4. In the case of AuMo, only the Partner can pair a car with the system, on the web interface.

5. The full annual service fee is paid by the vehicle operator (the driver) or by the Partner itself during the car pairing process carried out by the Partner, via the card payment link provided by the online financial service provider Stripe. The service activates upon completion of the payment (hereinafter: Activation, Activated device) and is covered until the same day of the following year. The device retains the fact of being paid for until the subscription expires, and can be used until then.

6. Point 11.2 (“Start of the service”) also applies to AuMo, according to which, in order for monitoring to be maintained and for the subscriber to be able to continue using the service at the advertised price irrespective of any price change occurring in the meantime, upon payment of the 1-year service fee Connectini also pre-loads the monthly subscription for month 13 into the Stripe system. As the end of the annual period approaches, the Subscriber will receive a notification about the upcoming anniversary and may decide on cancellation, card-based extension, card-based annual extension, or monthly extension of the Apple/Google “in-app purchase” type.

7. The vehicle operator is the customer of the Partner (service shop/fleet company). The Partner, in turn, is the customer of AuMo (i.e. of Connectini Telemetria Kft.). The Service Provider respects this legal chain; at the same time the Partner is not liable for messages displayed by the Service Provider or for the Service, and the Service Provider is not liable for the Partner’s professional advice and activity.

8. The GTC are concluded with every registered person concerned: with the Partner, with its direct private individual customer upon activation, and with its corporate customer and that customer’s employees through the registration of the person operating the vehicle. The Service Provider keeps the version of the GTC in force from time to time continuously available at automonitor.pro/terms and connectini.com/terms.

Relocation and transfer of the device (Relocation)

1. The Customer may re-plug the device and pair it with another vehicle after every 30 days, unless one of the conditions listed here prevents this. If the Service Provider detects another vehicle, it does not make data from it available until re-pairing takes place. During re-pairing the Service Provider enforces the following conditions and informs the software user of them again during the process:

• On the legal basis of legitimate interest, Connectini must also supply technical data to car dealers. Devices paired with a subscription and activated at a dealership may not be re-plugged into another vehicle if 12 months have not yet elapsed since the purchase.

• If a device activated at a dealership passes to a new operator and 12 months have not yet elapsed, the new Customer may likewise use it only in the car with which it was originally paired. The condition monitoring provided to the dealer and the possibility of requesting the Connectini Certificate remain available for at least 12 months even if the vehicle changes owner in the meantime. The Certificate contains no data suitable for personal identification.

• Once these restrictions expire, or if the Customer purchased the subscription directly (not at a car dealership), the main rule allowing re-plugging every 30 days applies, until the Subscription expires.

2. The Customer is obliged to terminate its pairing in the system when it sells its vehicle to a third party or hands the device over to someone else. Connectini bears no liability whatsoever if unauthorised monitoring occurs; the Customer is obliged to refrain from any illegal or questionable monitoring, to inform the new operator and to request their consent if it passes on its car, intentionally or accidentally, with the Connectini device while the monitoring capability is still active. Failing this, it is obliged to remove the device from the car and return it to Connectini Telemetria Kft.

The Connectini Certificate

1. During the subscription period, the Customer (operator), the Partner (dealer), the Service Shop and the Service Provider may all dispose of the data in the form of sharing the Connectini Certificate, in particular but not exclusively in order to settle disputed cases in accordance with the facts. In doing so, the Parties expressly acquire the right to download the Connectini Certificate for evidentiary purposes and to use it in their proceedings.

2. Connectini has more limited capabilities in the field of vehicle diagnostics than the high-value diagnostic equipment used by a specialist workshop or the diagnostic equipment developed for the brand by the car manufacturer. Connectini monitors the DTC data stored in the car and the PID status values; therefore it may happen that it does not report faults stored in other systems of the car, and these are not visible in the Certificate either (e.g. comfort and entertainment systems, the gearbox’s own system, messages from the ECU manufacturer, and, listed non-exhaustively here, e.g. the separate systems of seat heating or air conditioning). In addition, mechanical/physical wear and failures to which neither a sensor nor a DTC code derived from one belongs are not accessible (e.g. wear and breakage of moving parts, mechanical failures, ball joints, control arms, shock absorbers, paintwork). There are types of failure that produce no fault indication before they occur, only afterwards, and even then only occasionally (e.g. sudden failures resulting from material fatigue). Connectini cannot signal these failures either, only after they have occurred, and only if the failure otherwise generated a fault code in the car’s factory system.

3. Connectini accepts no liability for the continuity of data collection and of the service during that part of the subscription in which the data collection device was removed from the car, nor for the duration of a replacement that became necessary due to a possible failure of the data collection device. Connectini indicates the fact of the device’s removal to every interested party; the data created up to the time of removal remains available. Data collection automatically resumes from the time the data collection device is plugged in again, until the end of the Service period. The times of unplugging and reconnecting the device and of clearing the car’s DTC memory are shared by the Service Provider with every interested party in the Connectini Certificate.

4. Connectini Telemetria Kft. cooperates with public prosecutors, investigating authorities and forensic experts, and complies with every obligation under which the law requires it to cooperate in the course of official proceedings.

5. Connectini is primarily a certification service provider and a research and development company. Accordingly, it does not provide any possibility whereby selected interested parties would obtain an unjustified advantage or be treated differently from any other of our customers. Connectini has expressly invested long-term planning and makes continuous efforts (a) to preserve and improve the quality of the data, (b) to protect the data from unauthorised persons, (c) to ensure the speed and quality of access to the data by those entitled to it, and (d) to protect the data from damage and to verify its integrity.

6. In a disputed case – including official, court, insurance, warranty or guarantee proceedings – the Service Provider retains the data belonging to the vehicle concerned by the dispute and the data underlying the Connectini Certificate until a final and binding official or court decision, or until a joint written agreement of the Parties, even if the subscription has expired or terminated in the meantime. In such a case the Service Provider may, invoking its legitimate interest, restrict the fulfilment of a request for deletion of the data until the final and binding decision or the joint agreement.

Start of the Service

1. The service for a term of 1 year starts exclusively upon lump-sum settlement of the full annual service fee by bank card. Since, in the case of services activated at partner car dealerships, the annual fee may also be settled in a shared manner (on the basis of a verbal agreement between the car dealer and the buyer of the car), in that case too the service only starts once the full annual service fee has been settled. If either party fails to pay the amount it has undertaken, the service only starts after the missing amount has been paid.

2. The Service Provider’s financial partner for accepting secure card payments is Stripe, Inc. Card data does not come into the possession of Connectini Telemetria Kft. in any form. When the one-year subscription is purchased, in line with Stripe’s “phase” function the monthly subscription (recurring payment) due in month 13 is also set up, thereby also ensuring for subscribers that they can continue to use the service at the advertised price for a further year, irrespective of any price change occurring in the meantime. The Customer may cancel the monthly subscription at any time, both before it starts and while it is running. The Service Provider may send a notification with Stripe’s help about replacing the data of bank cards expiring during the first year and may ask the Customer to replace them. We only expect our Customers to update their card data if they intend to continue using the subscription.

3. The Service is provided under domains ending in connectini.com, and payment takes place under domains ending in stripe.com. Connectini never asks for its customers’ password on any interface, either in writing or verbally, does not request card data other than through Stripe and the known payment providers, and communicates exclusively from e-mail addresses ending in @connectini.com. If you experience behaviour differing from this, or see a different domain name, suspend payment and the disclosure of data, and assume that you are NOT on a Connectini interface.

4. Connectini may announce promotions from time to time. This includes that at our Partners the service may be subscribed to at a discounted price in return for some form of cooperation; for example, the legal basis and condition of the discount obtained at the Dealer is the partial sharing of vehicle condition data in the common interest of the Customer and the Dealer, and the maintenance of that sharing. There may also be discounts available through referral, and reductions offered in advance or subsequently from the Service fee or the price of a Product. Their extent may not exceed the price of 1 Service/Product, and the Customer may not use the discounts in combination.

5. The Customer may notify its acquaintances about the Service, or invite a Service Shop, including with the help of the Service’s system. Such outgoing electronic notifications are addressed by the Customer and are to be regarded as the Customer’s communication even though they contribute to the Service Provider’s interests. The Service Provider is entitled but not obliged to refund part of the Service fee already paid to the Customer to the payment instrument used for the payment (typically: a bank card), whether in the event of a complaint or of satisfaction, after participation in a promotion, or without any particular justification. At the same time, the Service Provider does not employ or engage the Customer for canvassing, sales, work, or the performance of work/tasks falling within the scope of personal income tax. Any refund made in the context of a complaint, an indication of satisfaction, a cooperation or a promotion does not qualify as a work fee, and a referral does not qualify as work; the Customer cannot be obliged to do this, and Connectini expressly declares that such a contribution can be neither a condition nor an obstacle to using the Service. The Customer’s access to the basic systems must be the same as that of those using a similar Service package, whether they obtained it at a discount or at list price, and whether or not they took part in a referral or a promotion. This does not apply to the value-added services that Connectini offers, now or in the future, in its systems for a separate fee in any event.

Termination of the Service

1. The Service terminates automatically upon non-payment of the fee. Upon termination, the Service Provider restricts access to the system as a whole or, typically, to parts of it, with particular regard to the Connectini Certificate and to the history of the car’s condition or route.

2. Both the Customer and the Service Provider may terminate the Service by ordinary termination and, invoking material breach of contract, with immediate effect.

3. The Customer is entitled to request the deletion of its personal data.

4. In accordance with the provisions of the applicable legislation, the Service Provider and the Partner are obliged to retain data stored in the form of contracts and accounting documents for the prescribed period as well.

5. In the case of certain discounts, or of a Service used at a Partner/Dealer, or in respect of part of the car’s condition data, the Partner also receives a sharing right. This access of theirs survives independently of the termination of the contract with the Customer, but does not expand from the time the Service is stopped. The chapter “Relocation and transfer of the device (Relocation)” governs how the Service may be transferred in the case of use established under such special conditions.

6. It is the End User’s own interest and duty to give notice if the car physically leaves its control and monitoring authority, including (a) sale, (b) operation by another person, (c) theft, an accident or withdrawal from traffic. Connectini’s devices and services may not be used for the illegal surveillance of others. Use the “Remove vehicle” and “Delete my personal data” functions if the car leaves your authority. Please note that in Settings you may also request the hiding of location and route information, as well as the complete deactivation of the recording of locations in the database (in such a way that monitoring of the car’s technical condition remains possible).

Basic provisions

1. The GTC apply to every legal transaction and service that takes place through connectini.com, automonitor.pro, or any other website and application operated by the Service Provider, irrespective of whether it is performed from Hungary or from abroad, by the Service Provider or by its contributor.

2. The scope of these GTC extends to every electronic commercial service provided in the territory of Hungary, the European Union, Norway and Switzerland, and in the territory of the countries indicated in the language selection and among the shipping countries, which takes place through the electronic store found on the said interfaces (hereinafter: Webshops, Website, App Store, Google Play). Furthermore, the scope of these GTC extends to every commercial transaction in the said territory that is concluded between the Parties defined in these GTC.

3. Purchasing in the Webshops is possible by placing an order electronically, in the manner set out in these GTC.

4. A significant part of the Webshop’s services is available to every user without registration. However, automated monitoring with the Connectini Device is subject to registration, login and the creation of the user-device-car relationship (“Pairing”).

5. The contract concluded between the Parties (hereinafter: the Contract) by confirmation of the order for the service purchasable through the Webshop (hereinafter: the Service), or by any of the implied conducts described above, qualifies – depending on the country-specific subpage where the Customer actually orders the Product – as a written contract concluded in the language of the contract available in the language version used by the Customer (or in English); the Service Provider files it, retains it for 5 years following its conclusion and makes it subsequently accessible. In the event of differences between the language versions, the provisions of the original, Hungarian-language version of the GTC prevail.

6. In the absence of a differing provision of the Contract, the provisions of these GTC apply to the Contract. Matters not regulated in these GTC are governed by the provisions of the applicable Hungarian legislation.

7. The Parties expressly accept that electronic mail (e-mail) is a suitable form of official communication between the Parties. Long-term storage of the transmitted information is the responsibility of both parties. The Parties bear no liability for damage arising from a change in the Customer’s e-mail address or from any other unintentional technical error. The Customer must notify Connectini of such changes/operational errors without delay where possible, just as Connectini must publish changes in its contact details on the Website.

8. The most important legislation governing the legal relationship of the Parties is as follows:

Act V of 2013 on the Civil Code (Civil Code)
Act CVIII of 2001 on certain issues of electronic commerce services and information society services
Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses
Act CLV of 1997 on consumer protection
Act LXXXVIII of 2012 on market surveillance of products.

The mandatory provisions of the relevant legislation apply to the parties even without a separate stipulation.

9. These GTC are effective from the date of the dating found at the end of the document and are valid until withdrawal (until a new version is published). The Service Provider is entitled to amend the terms of these GTC unilaterally at any time. The Service Provider informs the Customer of amendments through the interface of the Website(s). Following an amendment, the user may use the Application, the Website and the Webshop if they agree to the amended terms.

10. During the purchase the Customer is obliged to provide its own, true data. In the case of untrue data or data attributable to another person provided during the purchase, the Service Provider may refuse to fulfil the order, and excludes its liability if the Customer uses its services in the name of another person, with another person’s data.

11. The Service Provider is entitled to use warehousing and performance assistants. The Service Provider has concluded a contract with an undertaking that, in the optimal case, begins the delivery of orders received during the day on the following morning – however, in the event of performance difficulties it may perform up to day 40. In addition, in accordance with the legislation, the Customer’s rights in relation to electronic purchases and withdrawal may not be prejudiced. The Service Provider bears no liability for delivery delay attributable to data provided incorrectly and/or inaccurately by the Customer, or for damage, error or other problem arising from the Customer’s modification of the data provided at the time of purchase. The Customer is obliged to notify the Service Provider of any changes to data relating to the purchase. The Customer is furthermore responsible for providing an e-mail address on Connectini’s interfaces in respect of which it is entitled to dispose.

12. The Service Provider excludes all liability for damage caused to the Customer’s mobile telephone, given that it has no knowledge of the detailed circumstances of the damage and cannot verify how it arose. The Service Provider’s guarantee applies exclusively to Products sold by the Service Provider in the Webshops. The extension cable, for example, qualifies as a Product, whereas the Connectini 2G or Connectini 4G device qualifies as a service, which the Service Provider does not sell but provides as a necessary element, as part of the Service sold, in return for the subscription fee paid in a lump sum for a longer term. In relation to items appearing in the future in the Webshop or through other sales channels it is likewise important to distinguish what is a Product and what is a Service – Connectini is primarily a service provider and not a commercial undertaking.

13. The Service Provider does not prescribe the provisions of any code of conduct/ethics for the Customer, and does not subject itself to any code of conduct/ethics – rights and obligations do not continue in such a collection or in any other hidden or published annex to be reviewed; these GTC and the Privacy Notice contain the rights and obligations in full. This is a provision relating to the Service – in the case of promotions and events, the conditions of participation in them may differ from this Contract; and, depending on the sales channel, the Customer may enter into a contractual relationship with another distributor, installer or service shop, in which case it is in a contractual relationship with the Service Provider not as a product distributor but as a software service provider.

Trade restrictions

1. Both the Service Provider and the Customer agree that they will not, directly or indirectly, sell, assign, transfer, pledge or in any other way make available the Services and/or Products to any sanctioned territory that appears on the embargo or sanctions list of the United Nations, the European Union or the United States. Both the Service Provider and the Customer agree to the conditions imposed by Connectini’s subcontractor and supplier with a view to preventing money laundering, according to which they may not, directly or indirectly, sell, assign, transfer, pledge or in any other way make available the Service and the related Products in the territory of the Russian Federation or the Republic of Belarus, or in those territories of Ukraine that are not controlled by the Ukrainian national government.

2. The Service Provider and the Customer mutually warrant and undertake to do everything in their power to use the Products exclusively for civil end use. They will not, directly or indirectly, sell, export, re-export or in any other way transfer them for use in the military sector where the third party does not hold a License or does not qualify for a License Exception according to the authorities of the European Union, NATO or the United States of America. Even where such a licence exists, the Service Provider and the Customer will NOT make the Services and Products available to any end user connected in any way to the development of chemical or biological weapons or of nuclear programmes for combat purposes.

The obligations listed here survive the termination or expiry of the Contract.

Liability

1. The Service Provider does not limit liability in the event of personal injury, loss of life or any other event contrary to the law. In other cases, beyond the refund of the Service fees paid, the Service Provider’s aggregate liability under this Contract does not exceed five per cent of the total fees paid by the Customer to the Company in the preceding 12-month period. The Customer undertakes to indemnify and hold the Service Provider harmless from every claim, obligation, damage, loss, cost and expense (including reasonable attorneys’ fees) that arises from, or is not connected with, the end-user use of the Services or Products and the manner of their use rather than the manner in which the Service is implemented.

2. Use of Connectini does not replace regular inspection at a service shop, the replacements prescribed by the manufacturer, or the indication of wear parts and faults not measured by DTC, and it does not override the (ECU) warnings shown on the vehicle’s dashboard. With the best of intentions, Connectini seeks to ensure that the Parties have more information available and that they all benefit from it, and, in a disputed case, to support the facts without any interest, irrespective of which party’s position that confirms. The supplementary information, however, does not mean that the care prescribed by the Highway Code (the obligation to check before every departure) and otherwise customary in normal practice can be dispensed with, nor that regular maintenance of vehicles and digital devices or intended use may be departed from.

Range of products and services available for purchase

1. The Service Provider reserves the right to change the prices of the Products that can be ordered from the Website, with the proviso that the change takes effect simultaneously with its appearance on the Website. The change may not adversely affect the purchase price of Products already ordered. Where a price reduction occurs in the period between the initiation of online bank card payment, the sending of the electronic payment notice and the receipt of the device required to use the Service, the Service Provider is not in a position to refund money. The security check of the online payment transaction may take a longer time; delivery and receipt of the Device is only possible thereafter.

2. If, despite all the Service Provider’s care, an incorrect price appears on the Website, the Service Provider is not obliged to deliver the Product at the incorrect price, not even where the order has been expressly accepted. In such cases the Service Provider offers to provide the Service/Product at the correct price, and, knowing this, the Customer may withdraw from its intention to purchase. The Customer may exercise this right of withdrawal without justification. By incorrect price the Service Provider means exclusively those cases where a price appears on the Website that is obviously higher or lower than the well-known, generally accepted price of the Products, or that is obviously/demonstrably incorrect.

3. The Service Provider accepts an order from the Customer through its Website only if the Customer completes all the fields required for the order in full. If the Customer completes a field incorrectly or incompletely, it receives an error message from the Service Provider. The Service Provider bears no liability whatsoever for delivery delay or for any other problem or error attributable to order data provided incorrectly and/or inaccurately by the Customer.

4. The purchase price of the Products displayed on the Website is indicated in a manner that includes value added tax and other public charges. In certain countries, or where an EU tax number is held, net prices may be displayed, and the rate of VAT may vary depending on the geographical location (country) corresponding to the order.

5. The purchase price indicated next to the Services/Products does not include the cost of delivery; the Service Provider may, however, offer to bear this cost. If no delivery cost arises or is displayed during the payment process, it is to be presumed that the Service Provider bears it. No separate packaging cost is charged. In the event of any return of Products/Parts, however, the cost of shipping and packaging is borne by the Customer, unless some legislation prescribes otherwise.

6. The price of the Products is displayed in the currency accepted in the given country, depending on the country-specific subpage selected on connectini.com, and the Service Provider is entitled to set an individual price for every item in the various territories, taking into account local coverage, technical circumstances, the cost of customs clearance and shipping, a price that can be communicated well, reasonable rounding or aesthetic considerations, a special customer base, consumer behaviour characteristic of the territory, and agreements concluded with local cooperating partners. Setting the offer prices is solely within the Service Provider’s competence; at the same time, the Customer is entitled and may in no way be restricted in ordering the Service from another country or to another address, as long as this does not conflict with point 13.11 (according to which it is obliged to provide its true data).

7. Where a price reduction is applied, the Service Provider displays the previous price of the Service/Product offered for sale on the Website. If the extent of the price reduction increases gradually, the previous price is the price before the first application of the price reduction. The previous price is not applied to general quantity/value-based discounts and other pricing methods not linked to price.

8. If the Service Provider announces a promotion that has special conditions, it publishes them together with an indication of the duration of the promotion. In such a case its provisions also apply.

Ordering process

1. An order may be placed on the Connectini Webshop interface, after selecting the Service/Product (hereinafter: “Item”), using the basket (hereinafter: the Basket). The Customer may place the selected Items in its Basket using the “Add to basket” button found on the page presenting the detailed data of the Item, which appears after clicking on the individual Items. The content of the Basket may be viewed and modified on the Basket subpage of the Website, where the desired quantity of each Item can be specified and the content of the Basket can be deleted by clicking on the “X”.

2. At any stage of the order and until the order is sent to the Service Provider, the Customer has the opportunity at any time on the Website to correct data entry errors on the ordering interface.

3. Once the Customer has finalised the content of the Basket, by clicking on “(Proceed to) checkout” it must provide, on the interface that appears, its personal data, its shipping address and (if its billing address differs from that) its billing address.

4. Before placing the order, the Customer may in every case check the data provided, and may indicate to the Service Provider by e-mail any other requests relating to the order at hello@connectini.com.

5. After providing the necessary data, it reaches the payment interface, where it has the opportunity to settle the value of the order. The order qualifies as sent once the payment has been made.

6. The Customer receives feedback from the Service Provider by e-mail within 48 hours of sending the order. The feedback contains, on the one hand, confirmation that the Customer’s order has reached the Service Provider and, on the other hand, that the Service Provider has accepted and confirms the order, or that the Service Provider rejects the Customer’s order. If the Service Provider expressly accepted the order in the feedback sent within 48 hours, it sends the Customer in the feedback the data of its order and the details of payment. Between the Parties, the legal relationship in respect of the purchase and sale of the Items is created by the declaration of acceptance sent in the feedback.

7. If the Item to be ordered is not available at the time the order is placed, or the Item cannot be procured within the period indicated on the Website, or the order cannot be fulfilled for any other reason, the Service Provider reserves the right not to accept the order for the Item, of which the Customer likewise receives notice in the feedback within 48 hours of sending the order. If the order is rejected, the Service Provider refunds any payment possibly made earlier to the Customer without delay, but at the latest within 30 days of sending the order.

8. If the feedback sent by the Service Provider does not reach the Customer within the reasonable deadline depending on the nature of the service, calculated from the sending of the Customer’s order, and at the latest within 48 hours, the Customer is released from the binding force of the offer or from the contractual obligation. The order and the feedback are deemed to have reached the Service Provider and the Customer respectively when they become accessible to them.

9. The Service Provider informs the Customer that, if the Service Provider expressly accepts the Customer’s order in the feedback under the previous point, the contract is concluded between the Parties in respect of the subject of the order. In the event that the Customer provided a wrong, incorrect or incomplete e-mail address when finalising the order and the Service Provider learns of this in the form of an error message when sending the feedback containing the declaration of acceptance, the Service Provider’s customer service contacts the Customer by telephone without delay and verifies its data; then, if the Customer informs the Service Provider that it maintains its purchase offer, the Service Provider re-sends the feedback containing its declaration of acceptance to the corrected e-mail address, which the Parties accept as a declaration of acceptance made within the deadline. If the Customer informs the Service Provider’s customer service by telephone that it wishes to withdraw its purchase offer, the Service Provider informs the Customer in a message sent by e-mail that it has taken note of this, and refunds any payment possibly made earlier to the Customer without delay, but at the latest within 30 days of sending the order. If the feedback does not become accessible to the Customer within the deadline because the Customer cannot receive messages due to the storage space of its mail account being full, the legal relationship is created by sending the feedback containing the express acceptance of the order within the deadline, and the Parties are obliged to perform their contractual obligations in accordance with the order.

10. If, in respect of contracts already concluded, a change occurs that affects material information on the delivery deadline of the Item (e.g. the delivery deadline of the Item has been extended), the Service Provider reserves the right, on well-founded grounds relating to disruption of international supply chains, to amend the contract in respect of the delivery deadline. In such cases the Service Provider informs the Customer of the new delivery deadline immediately after recognising the change in the delivery deadline. In such cases the Customer has a right of withdrawal, of which the Service Provider notifies it in an e-mail message, with the proviso that if the Customer does not wish to exercise its right of withdrawal, the Service Provider delivers the Product to the Customer on the basis of the changed data.

11. If the Customer has already sent its order to the Service Provider and notices an error in the data contained in the confirmation e-mail, it must indicate this to the Service Provider within 1 day.

12. The order qualifies as a contract concluded by electronic means, to which the provisions of Act V of 2013 on the Civil Code and of Act CVIII of 2001 on certain issues of electronic commerce services and information society services apply. The contract falls within the scope of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between consumers and businesses, and it takes into account the provisions of Directive 2011/83/EU of the European Parliament and of the Council on consumer rights.

Processing and fulfilment of orders, invoicing

1. Orders are processed during opening hours (on weekdays from 9 a.m. to 5 p.m.). Orders may also be placed outside the times indicated for order processing; if this takes place after the end of working hours, the order is processed on the following day.

2. The general performance deadline is 1–3 weeks from the confirmation, with the proviso that the Service Provider is obliged to perform in accordance with the contract at the latest within thirty days of the Service Provider’s confirmation of the order.

3. The Customer acknowledges that sending the order entails a payment obligation in the case of electronic payment and cash on delivery.

4. The time of performance is deemed to be the time when the Customer receives the Item or the related device from the carrier, or as soon as it obtains access to the service (user name, login data).

5. The Service Provider delivers the goods ordered and requested to be delivered to the address against a delivery cost. The Service Provider informs the Customer of the delivery fee during the ordering process. The delivery fee is determined taking into account the products in the basket. The Service Provider is entitled to apply different delivery fees for different product categories (among others, but not exclusively: large parcels, small parcels). In certain promotional periods the Service Provider delivers the goods ordered and requested to be delivered to the address free of charge, with its own means of transport or by using a carrier company, if the gross value of the given order reaches the amount published on the Website or in the given Promotion that qualifies for free delivery, or if the Order otherwise meets the conditions of the promotion. The Service Provider is unilaterally entitled to determine the conditions. If the Customer also orders a product that is not covered by free delivery, the Service Provider is entitled to charge a delivery fee in connection with the given Order. In the case of orders subject to a delivery cost, the carriage fee (delivery cost) is borne by the Customer, in such a way that the carriage fee is indicated on the order summary screen, on the invoice and in the confirmation e-mail as well.

If the Customer indicates this when placing a second order and this is still possible according to the Service Provider’s feedback, the Service Provider may merge the orders; however, subsequent merging of parcels already dispatched is no longer possible. The Service Provider reserves the right to change the delivery fee, with the proviso that the change takes effect simultaneously with its appearance on the Website. The change does not affect the purchase price of products already ordered.

6. The Service Provider informs the Customer that the Products are delivered through the following courier services: Webshippy, Boxy, DHL, GLS, MPL.

7. If the Customer wishes to have the product delivered outside the countries listed on the website, this is only possible where card payment is selected. In such cases the Service Provider’s courier partner may also differ from those listed. The delivery fee is determined individually depending on the country of delivery.

8. Personal collection of the ordered Product at the Service Provider’s sites is not possible.

9. To evidence payment, following payment of the order the Service Provider issues a document to the Customer to the e-mail address provided by the Customer. Upon acceptance of the GTC, the Customer consents to the Service Provider issuing an invoice or a receipt for it.

Right of withdrawal

1. The provisions of this point apply exclusively to a natural person acting outside their trade, occupation or business activity who buys, orders, receives or uses goods or takes services, and who is the addressee of commercial communication or an offer relating to the goods (hereinafter: “Consumer”). A Customer qualifying as a Consumer is entitled, in the case of a contract for the sale of a product, to withdraw from the contract without justification within thirty (30) days of the day on which the product – or, where several products are supplied, the last product supplied, or, in the case of a product consisting of several items or pieces, the last item or piece supplied – is received by the Customer or by a third party designated by it other than the carrier.

a. The Customer may also exercise its right of withdrawal in the period between the day of conclusion of the contract and receipt of the product. The Customer also has the right of withdrawal in the period preceding delivery of the goods.

b. If the Customer wishes to exercise its right of withdrawal, it is obliged to send its unambiguous declaration containing its intention to withdraw (by post or by letter sent electronically) to the contact details indicated in these GTC for the Service Provider during the period open for withdrawal. A sample declaration for exercising the right of withdrawal is contained in this chapter.

2. The burden of proving that it exercised its right of withdrawal in accordance with the provisions set out in point 1 and with the relevant statutory provisions lies with the Customer. If the Customer does not send its declaration of withdrawal by the indicated deadline in a manner that can be verified beyond doubt, it has not met the conditions necessary for exercising the right of withdrawal, and therefore its contract with the Service Provider is not dissolved and the contract remains in force between the Parties.

3. Exception from the right of withdrawal: performance of the service begins with the first pairing of the device. The Customer’s right of withdrawal thereby ceases. The Customer accepted this fact in the form of a form up to the moment before completing the purchase. Section 29(1)(m) of Government Decree 45/2014 (II. 26.): “in respect of digital content supplied on a non-tangible medium, if the undertaking began performance with the consumer’s express prior consent, and the consumer declared at the same time as giving that consent that they take note that they lose their right under Section 20 after performance has begun, and the undertaking sent a confirmation to the consumer pursuant to Section 12(2) or Section 18.”

4. In the case of withdrawal exercised by the Customer, it is to be regarded as exercised within the deadline if the Customer sends its written declaration to this effect to the Service Provider during the withdrawal period (including on the 30th calendar day).

5. In the case of communication by post, the Service Provider takes into account the date of posting, and in the case of communication by e-mail the time the e-mail was sent, for the purposes of calculating the deadline. The Customer should post the letter containing its declaration of withdrawal as a registered item so that the date of dispatch can be proved credibly.

6. In the event of withdrawal, the Customer is obliged to return the ordered Product without delay, but at the latest within 14 (fourteen) days of communicating its declaration of withdrawal.

7. Where the right of withdrawal is exercised, the Product is deemed to have been returned in full if the Customer has returned every accessory of the Product in full. Please note that in the case of Services the legislation differs, or may differ, from the consumer protection rules applicable to Products. If the Customer exercises cancellation or withdrawal in connection with a Service and the Service Provider supplied a part or device for the provision of the Service, the cancellation is deemed complete once the Customer has returned the part or device to the Service Provider in full. In the absence of the fulfilment of the foregoing condition, the Service Provider is entitled to exercise its right of retention until the point in time when the customer arranges, at its own cost, for the complete return of the product to the Service Provider. The Service Provider is not in a position to accept a Product returned to it by cash on delivery.

8. If the Customer wishes to exercise its right of withdrawal, it is obliged to limit use of the Product to the extent necessary to establish the nature, characteristics and functioning of the Product. In the event that the Customer withdraws by unilateral declaration from the contract for the purchase of the Product but used the Product concerned by the withdrawal to an extent exceeding the use necessary to establish its nature, characteristics or functioning, it is liable for the depreciation in the value of the Product. The Service Provider enforces the amount proportionate to this depreciation when refunding the purchase price of the Product concerned by the right of withdrawal, i.e. it deducts this amount by way of set-off from the purchase price to be refunded. The extent of the depreciation is determined on the basis of the nature and value of the Product concerned by the withdrawal and the degree of wear/deterioration resulting from the use described above. In addition, the Service Provider may also claim compensation for material damage resulting from non-intended use of the Product.

9. Following the return of the product, in accordance with the legislation indicated above, the Service Provider refunds the amount paid to the Customer without delay, but at the latest within 14 (fourteen) days, and the Service Provider has the option to credit the delivery fee at the same time.

10. When making the refund, the Service Provider uses a payment method identical to the payment method used in the original transaction, unless the Customer expressly gives its consent to the use of another payment method. In respect of the foregoing, the Customer bears no additional cost as a result of the refund method applied.

11. The Service Provider may withhold the refund until the Product is handed over to the courier for the purpose of return, or until the Customer proves beyond doubt or provides evidence that it has returned the Product (of the two, the earlier point in time is to be taken into account).

12. The Customer may contact the Service Provider with an enquiry relating to its right of withdrawal, or with any other complaint or request, at the following contact details. Mailing address: 1138 Budapest, Népfürdő utca 22. B. 15. emelet. E-mail: hello@connectini.com.

13. Pursuant to Section 8:1(1)(4) of the Civil Code, the right of withdrawal does not apply to an undertaking, i.e. to a person acting within their trade, independent occupation or business activity.

14. The customer may exercise its right of withdrawal/termination by means of the sample declaration set out in this paragraph or by an unambiguous declaration to that effect.

15. Sample declaration of withdrawal/termination (complete and return only in the event of an intention to withdraw from/terminate the contract)

Addressee: Connectini Telemetria Kft. 1138 Budapest, Népfürdő utca 22. B.15. E-mail: hello@connectini.com.

I/we, the undersigned, declare that I/we exercise my/our right of withdrawal/termination in respect of the contract for the sale of the following product(s) or for the provision of the following service:

Date of conclusion of the contract / date of receipt:

Name of the Customer: Address: E-mail address:

Signature of the Customer: (only in the case of a declaration made on paper)

Dated, ………………………………..

16. In the case of withdrawal in writing, it is sufficient to send the declaration of withdrawal within 30 (thirty) days to the Service Provider at one of its contact details suitable for receiving written withdrawals.

Guarantee and warranty

Warranty for defects (kellékszavatosság)

1. In what case may the Customer exercise its right to warranty for defects?

In the event of defective performance by the Service Provider operating the Website, the Customer may enforce a warranty claim for defects against the Service Provider in accordance with the rules of the Civil Code.

2. What rights does the Customer have on the basis of its warranty claim for defects?

The Customer may – at its choice – make the following warranty claims for defects: it may request repair or replacement, unless fulfilling the claim chosen by the Customer is impossible or would entail disproportionate additional cost for the Service Provider compared with fulfilling its other claim. If it did not or could not request repair or replacement, it may claim a proportionate reduction of the consideration, or the Customer may also repair the defect at the Service Provider’s cost or have it repaired by someone else, or – as a last resort – it may also withdraw from the contract. The Customer may also switch from the warranty right it has chosen to another; the cost of switching, however, is borne by the Customer, unless it was justified or the Service Provider gave cause for it.

3. Within what deadline may the Customer enforce its warranty claim for defects?

The Customer is obliged to report the defect without delay after discovering it, but no later than within two months of discovering the defect. At the same time, we draw your attention to the fact that beyond the two-year limitation period calculated from performance of the contract, you can no longer enforce your warranty rights for defects.

4. Against whom may it enforce its warranty claim for defects?

The Customer may enforce its warranty claim for defects against the Service Provider.

5. What other condition is there for enforcing its warranty rights for defects?

Within six months of performance, there is no condition for enforcing its warranty claim for defects other than reporting the defect, if the Customer proves that the Product or the service was provided by the Service Provider operating the webshop. After six months have elapsed from performance, however, the Customer is obliged to prove that the defect recognised by the Customer already existed at the time of performance.

Product warranty (termékszavatosság)

6. In what case may the Customer exercise its product warranty right?

In the event of a defect in a movable item (product), the Customer may – at its choice – enforce a warranty claim for defects or a product warranty claim.

7. What rights does the Customer have on the basis of its product warranty claim?

As a product warranty claim, the Customer may only request the repair or replacement of the defective product.

8. In what case does the product qualify as defective?

A product is defective if it does not meet the quality requirements in force at the time it was placed on the market, or if it does not have the characteristics set out in the description given by the manufacturer.

9. Within what deadline may the Customer enforce its product warranty claim? The Customer may enforce its product warranty claim within two years of the product being placed on the market by the manufacturer. Once this deadline has elapsed, it loses this entitlement.

10. Against whom and under what other condition may it enforce its product warranty claim? The Customer may exercise its product warranty claim exclusively against the manufacturer or distributor of the movable item. Where a product warranty claim is enforced, the defect of the Product must be proved by the Customer. During complaint handling, two attached pictures and a short description of the complaint are required, and the justification of replacing the product is identified on that basis. If the product is eligible for replacement, the cost of delivering the new product must be borne by the Service Provider.

11. In what case is the Service Provider released from its product warranty obligation?

The Service Provider is released from its product warranty obligation only if it can prove that:

– it did not manufacture or place the product on the market within its business activity, or

– at the time the product was placed on the market, the defect was not recognisable according to the state of science and technology, or

– the defect of the product results from the application of legislation or a mandatory official requirement.

It is sufficient for the Service Provider to prove one ground for release. We draw your attention to the fact that you may not enforce a warranty claim for defects and a product warranty claim at the same time, in parallel with each other, for the same defect. If your product warranty claim is successfully enforced, however, you may enforce your warranty claim for defects in respect of the replaced product or the repaired part against the manufacturer.

Guarantee (jótállás)

12. In what case may the Customer exercise its guarantee right?

In the event of defective performance, on the basis of Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods, the Service Provider operating the Website is obliged to provide a guarantee. At the same time, the Service is not a durable consumer good, and the part provided for the supply of the Service does not qualify as a Product.

13. What rights does the Customer have under the guarantee, and within what deadline?

The guarantee period starts on the day the consumer good is handed over to the consumer or, if installation is carried out by the distributor or its agent, on the day of installation. If the Customer has the consumer good installed more than 6 months after handover, the start date of the guarantee period is the day the consumer good was handed over. The guarantee period for a sales price from HUF 10,000 up to HUF 100,000 is: 1 year.

14. When is the Service Provider released from its guarantee obligation?

The Service Provider is released from its guarantee obligation only if it proves that the cause of the defect arose after performance. We draw your attention to the fact that you may not enforce a warranty claim for defects and a guarantee claim, or a product warranty claim and a guarantee claim, at the same time, in parallel with each other, for the same defect; otherwise, however, the Customer is entitled to the rights arising from the guarantee independently of the entitlements described in the product warranty and warranty for defects chapters.

15. The Service Provider owes no guarantee or warranty for damage resulting from natural wear and tear, or for damage arising from incorrect or negligent handling after the passing of the risk of damage, from excessive use, from effects other than those specified, or otherwise from non-intended use of the products.

16. Furthermore, a defect is not covered by the guarantee if its cause arose after the Product was handed over to the Customer, for example if the defect was caused by incorrect storage, incorrect handling, vandalism, or an act of God or a natural disaster.

17. If the Customer exercises the right of replacement or repair in the course of exercising its warranty rights, it is obliged to indicate this through the Service Provider’s customer service, after which the Service Provider sends a courier on a day suitable for the Customer to the address indicated by the Customer, who returns the product(s) concerned by the replacement or repair to the Service Provider. The Service Provider then examines the product and notifies the Customer of the expected deadline for the replacement or repair. A condition of exercising the warranty rights relating to the product in the case of replacement or repair is that the Customer returns the Product and all its accessories in full to the Service Provider. The costs relating to the return of the product are borne by the Service Provider; however, the Service Provider does not provide a replacement Product for the duration of the repair.

18. If, during the mandatory guarantee period, in the course of repairing the Product for the first time the Service Provider establishes that the Product cannot be repaired, in the absence of a differing provision by the Customer the Service Provider shall replace the Product within 8 (eight) days. If replacement of the Product is not possible, the Service Provider shall refund to the Customer within eight days the purchase price indicated on the document presented by the Customer evidencing payment of the value of the Product – on the invoice or receipt issued under the act on value added tax.

19. In a contract between the Customer and the Service Provider, the agreement of the parties may not deviate from the provisions of the decree to the detriment of the consumer.

20. It is the Customer’s duty to prove the conclusion of the contract (by an invoice, or even just by a receipt).

21. The Service Provider is obliged to take minutes of a warranty or guarantee claim reported by the Customer.

22. If the Service Provider is unable to declare, at the time it is reported, whether the Customer’s warranty or guarantee claim can be fulfilled, it is obliged to notify the Customer of its position – in the event of rejection of the claim, also of the reason for the rejection and of the possibility of turning to the conciliation board – within five working days, in a verifiable manner.

23. The Service Provider is obliged to retain the minutes for three years from the date they were taken and to present them at the request of the supervisory authority.

24. The Service Provider must endeavour to carry out the repair or replacement within fifteen days at the latest.

25. The guarantee and warranty under this chapter apply exclusively to the Product sold by the Service Provider and to the Device provided as part of the Service, and do not affect the warranty undertaken for the vehicle by the vehicle’s manufacturer. The conditions of the vehicle manufacturer’s warranty, and any loss of guarantee resulting from the use of the OBD device, are governed by the point “Manufacturer’s warranty (guarantee) and the use of the OBD device” above.

Complaint handling procedure

1. The Service Provider’s aim is to fulfil every order in appropriate quality and to the Customer’s full satisfaction. If the Customer nevertheless has a complaint relating to the contract or its performance, it may communicate its complaint to the Service Provider at the e-mail address hello@connectini.com or at the mailing address 1138 Budapest, Népfürdő u. 22. B.15.

2. The Service Provider answers a written complaint in writing within 30 (thirty) days. The Service Provider is obliged to give reasons for its position rejecting a complaint. It retains a copy of the answer for 3 years and presents it to the supervisory authorities at their request.

3. If a consumer dispute that may exist between the Service Provider and the Customer is not settled in the course of negotiations with the Service Provider, the following legal enforcement options are open to the Customer.

4. Complaint to the consumer protection authorities: if the Customer detects an infringement of its consumer rights, it is entitled to lodge a complaint with the consumer protection authority competent according to its place of residence. Following assessment of the complaint, the authority decides on conducting consumer protection proceedings. The list of competent government offices is available at https://www.kormanyhivatal.hu.

5. Conciliation board

For the purpose of the out-of-court, amicable settlement of a consumer dispute relating to the quality and safety of products and the application of product liability rules, and to the conclusion and performance of the contract, the Customer may initiate proceedings before the conciliation board competent according to its place of residence or stay, or may turn to the conciliation board operating alongside the professional chamber competent according to the Service Provider’s registered seat. For the purposes of applying the rules on the Conciliation Board, a civil organisation, church, condominium, housing cooperative, or micro, small or medium-sized enterprise under a separate act that buys, orders, receives or uses goods or takes services, or is the addressee of commercial communication or an offer relating to the goods, also qualifies as a consumer.

Contact details of the Conciliation Board competent according to the Service Provider’s registered seat: Budapest Conciliation Board. Registered seat: 1016 Budapest, Krisztina krt. 99. I. em. 111. Mail: 1253 Budapest, Pf.: 10. E-mail address: bekelteto.testulet@bkik.hu Phone: +36 (1) 488 21 31.
Online submission: https://bekeltet.bkik.hu/urlap/kerelem-online-benyujtasa
Through the website: https://uj.bekeltetes.hu/publikus/online-ugy-inditas

The Service Provider is obliged to take part in conciliation board proceedings. For the purposes of this point, sending a reply document also qualifies as cooperation.

6. Cross-border disputes

In the case of a cross-border consumer dispute relating to an online sales contract, consumers can settle their cross-border disputes relating to online purchases electronically, by means of an electronic complaint submitted through the online platform available at the following link: https://ec.europa.eu/consumers/odr/main/index.cfm?event=main.home2.show&lng=HU All the Customer has to do is register on the online platform available at the above link, complete an application in full, and then submit it electronically to the Conciliation Board through the platform. In Hungary, the Budapest Conciliation Board (BBT) is entitled to act in cross-border disputes between consumers and traders relating to online sales or service contracts.

7. Court proceedings

The Customer is entitled to enforce its claim arising from a consumer dispute before a court in civil proceedings, in accordance with the provisions of Act V of 2013 on the Civil Code and Act CXXX of 2016 on the Code of Civil Procedure.

Miscellaneous provisions

1. The Service Provider is entitled to use a contributor to perform its obligation. It bears full liability for the contributor’s unlawful conduct, as if it had committed the unlawful conduct itself.

2. If any part of these GTC becomes invalid, unlawful or unenforceable, this does not affect the validity, lawfulness and enforceability of the remaining parts.

3. If either the Customer or the Service Provider does not exercise a right to which it is entitled under the GTC, the failure to exercise that right may not be regarded as a waiver of that right. Any waiver of a right is valid only in the case of an express written declaration to that effect. The fact that either the Customer or the Service Provider does not on one occasion strictly insist on some material condition or stipulation of the GTC does not mean that it waives insisting on strict compliance with that condition or stipulation in the future.

4. The Customer and the Service Provider seek to settle their disputes amicably. A dispute is to be regarded as closed by a final and binding official or court decision, or by a joint written agreement of the Parties; the retention of the data concerned by the dispute is governed by point 6 of the chapter “The Connectini Certificate”.

5. By accepting the GTC, the Customer expressly consents to the Service Provider using, in accordance with its Privacy Notice, any image qualifying as personal data that the Customer hands over to the Service Provider for the purpose of performing the contract (e.g. a profile picture), in order to provide the Services.

6. The Customer may use the Website exclusively at its own risk and accepts that the Service Provider assumes no liability for pecuniary and non-pecuniary damage arising during use, beyond liability for breach of contract caused intentionally, by gross negligence or by a criminal offence, or damaging life, physical integrity or health.

7. The Service Provider excludes all liability for the conduct of users of the Website. The Customer is fully and exclusively liable for its own conduct; in such a case the Service Provider fully cooperates with the acting authorities in order to detect the infringements.

8. The website of the Connectini Webshop may contain connection points (links) that may lead to the pages of other service providers. The Service Provider assumes no liability for the data protection practices and other activities of those service providers.

9. The Service Provider is entitled but not obliged to check content possibly made available by Customers during use of the Website, and in respect of the published content the Service Provider is entitled but not obliged to look for signs indicating unlawful activity.

10. Due to the global nature of the Internet, the Customer accepts that when using the Website it acts taking into account the provisions of the relevant national legislation as well. If any activity connected with the use of the Website is not permitted under the law of the Customer’s state, liability for the use lies exclusively with the Customer.

11. If the Customer detects objectionable content on the Website, it is obliged to indicate this to the Service Provider without delay. If, in the course of its good faith proceedings, the Service Provider finds the notification well founded, it is entitled to delete or modify the information without delay.

12. Beyond the rights expressly defined in these GTC, neither the use of the Website nor any provision of the GTC grants the Customer a right to any use or exploitation of any trade name or trademark appearing on the interface of the Website. Beyond the display involved in the intended use of the Website, the temporary reproduction necessary for this and the making of private copies, these intellectual works may not be used or exploited in any other form without the prior written permission of the Service Provider.

10 September 2026.